At A Stitch in Time, we want your shopping experience to be simple and hassle-free. We take care to ensure that every order is processed, packed, and shipped securely.
Shipping
Orders are typically processed within [1–3 business days] after successful payment confirmation.
Once your order has been dispatched, you will receive tracking information through the email address or phone number provided during checkout.
Estimated delivery times may vary depending on your location:
Within India: Approximately [3–7 business days]
Please note that delivery timelines are estimates and may occasionally be affected by courier delays, public holidays, weather conditions, or circumstances beyond our control.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your order.
Certain orders, promotional offers, or order values may qualify for free shipping.
Order Tracking
Once your order is shipped, tracking details will be shared with you. Please allow some time for the courier partner’s tracking system to update after dispatch.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information while placing an order.
If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.
Returns & Exchanges
We want you to be satisfied with your purchase.
If you receive a damaged, defective, or incorrect item, please contact us within [X days] of delivery with:
- Your order number
- A description of the issue
- Clear photographs or videos of the product and packaging
Once the request has been reviewed and approved, our team will guide you through the return or replacement process.
Return Eligibility
To be eligible for a return, the product should:
- Be unused and in its original condition
- Have its original packaging, tags, and accessories
- Include proof of purchase or the original order details
- Be returned within the applicable return period
Products showing signs of use, damage caused after delivery, alteration, washing, or improper handling may not be eligible for return.
Non-Returnable Items
Certain products may not be eligible for return due to their nature. These may include:
- Customised or personalised products
- Made-to-order products
- Final-sale or clearance items
- Products damaged through misuse or improper care
Any product-specific return restrictions will be mentioned on the relevant product page wherever applicable.
Refunds
Once your returned product has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be processed to the original payment method. Depending on your bank or payment provider, it may take several business days for the amount to appear in your account.
Original shipping charges, where applicable, may be non-refundable unless the return is due to an incorrect, damaged, or defective product sent by us.
Cancellations
Orders may be cancelled before they are processed or dispatched.
Once an order has entered processing, production, or shipping, cancellation may no longer be possible, particularly for customised or made-to-order products.
Need Help?
For questions regarding shipping, returns, exchanges, or your order, please contact our customer support team through the contact details provided on our website.
Please include your order number whenever contacting us so that we can assist you more quickly.